Sourcing business and software services

Fielt, Erwin, Korthaus, Axel, Kohlborn, Thomas, & Rosemann, Michael (2010) Sourcing business and software services. In Proceedings of the 14th Pacific Asia Conference on Information Systems, National Taiwan University, Grand Formosa Regent Hotel, Taipei, Taiwan, pp. 1890-1897.

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With the advancement of Service-Oriented Architecture in the technical and business domain, the management & engineering of services requires a thorough and systematic understanding of the service lifecycle for both business and software services. However, while service-oriented approaches acknowledge the importance of the service ecosystem, service lifecycle models are typically internally focused, paying limited attention to processes related to offering services to or using services from other actors. In this paper, we address this need by discussing the relations between a comprehensive service lifecycle approach for service management & engineering and the sourcing & purchasing of services. In particular we pay attention to the similarities and differences between sourcing business and software services, the alignment between service management & engineering and sourcing & purchasing, the role of sourcing in the transformation of an organization towards a service-oriented paradigm, the role of architectural approaches to sourcing in this transformation, and the sourcing of specific services at different levels of granularity.

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ID Code: 33296
Item Type: Conference Paper
Refereed: Yes
Keywords: service management, service engineering, service-oriented architecture, services, sourcing, purchasing, outsourcing
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Logistics and Supply Chain Management (150309)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2010 the Authors
Copyright Statement: I, hereby, authorize the hosting organization of PACIS 2010 (i.e., Department of Information Management, National Taiwan University) to publish the above work in the conference proceedings (in the digital form). The above work will be used for the conference only. The author(s) has the full right to use the above work in other places.
Deposited On: 29 Jul 2010 21:57
Last Modified: 29 Feb 2012 14:28

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