Service identification through value chain analysis and prioritization
Stewart, Glenn & Chakraborty, Ayon (2010) Service identification through value chain analysis and prioritization. In Proceedings of the 16th Americas Conference on Information Systems : Sustainable IT Collaboration around the Globe, Association for Information Systems (AIS), Lima, Peru.
In a resource constrained business world, strategic choices must be made on process improvement and service delivery. There are calls for more agile forms of enterprises and much effort is being directed at moving organizations from a complex landscape of disparate application systems to that of an integrated and flexible enterprise accessing complex systems landscapes through service oriented architecture (SOA). This paper describes the deconstruction of an enterprise into business services using value chain analysis as each element in the value chain can be rendered as a business service in the SOA. These business services are explicitly linked to the attainment of specific organizational strategies and their contribution to the attainment of strategy is assessed and recorded. This contribution is then used to provide a rank order of business service to strategy. This information facilitates executive decision making on which business service to develop into the SOA. The paper describes an application of this Critical Service Identification Methodology (CSIM) to a case study.
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|Item Type:||Conference Paper|
|Keywords:||Business Process Management, Service Identification, SOA|
|Subjects:||Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisation and Management Theory (150310)|
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Science and Technology|
|Copyright Owner:||Copyright 2010 Please consult the authors|
|Deposited On:||31 Aug 2010 03:01|
|Last Modified:||29 Feb 2012 14:31|
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