QUT ePrints

Customer satisfaction measurement for services organisations using a perception-minus-expectation paradigm and the implications for management and future research

Campbell, Kasandra M (1996) Customer satisfaction measurement for services organisations using a perception-minus-expectation paradigm and the implications for management and future research. .

Find a copy in the QUT Library.

Impact and interest:

Citation countsare sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

ID Code: 36295
Item Type: QUT Thesis (Masters by Research)
Additional Information: Presented to the School of Marketing and International Business, Queensland University of Technology.
Keywords: Service industries, Consumer satisfaction, thesis, masters
Institution: Queensland University of Technology
Copyright Owner: Copyright Kasandra M Campbell
Deposited On: 22 Sep 2010 23:04
Last Modified: 09 Feb 2011 23:56

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page