Customer satisfaction measurement for services organisations using a perception-minus-expectation paradigm and the implications for management and future research

Campbell, Kasandra M (1996) Customer satisfaction measurement for services organisations using a perception-minus-expectation paradigm and the implications for management and future research. Masters by Research thesis, Queensland University of Technology.

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ID Code: 36295
Item Type: QUT Thesis (Masters by Research)
Additional Information: Presented to the School of Marketing and International Business, Queensland University of Technology.
Keywords: Service industries, Consumer satisfaction, thesis, masters
Institution: Queensland University of Technology
Copyright Owner: Copyright Kasandra M Campbell
Deposited On: 22 Sep 2010 13:04
Last Modified: 09 Feb 2011 13:56

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