The output concept and public sector services: Discussion paper No 155
Robinson, Marc (2003) The output concept and public sector services: Discussion paper No 155. [Working Paper] (Unpublished)
Units of output are sometimes defined in terms of the achievement of some pre-defined outcome (for example, a specified level of educational achievement), or alternatively in terms of some quality standard interpreted as a ‘conformance to specifications’ activity test. For most public-sector outputs, these definitions of a unit of output are flawed and may have undesirable behavioral consequences. Output measures cannot, in general, do double duty as outcome measures. Outcomes need to be measured separately. Moreover, the activity content of many types of outputs may legitimately vary both over time (as a result of qualitative rationing arising from the budget constraint), and also between clients (as a result of tailoring to varying client needs). Only for a sub-set of services is it appropriate to define a unit of output as complete only when either a specified proximate outcome has been achieved, or alternatively when a pre-defined minimum set of activities has been carried out.
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|Item Type:||Working Paper|
|Keywords:||Public sector, services, Outputs, Outcome measures|
|Subjects:||Australian and New Zealand Standard Research Classification > ECONOMICS (140000)|
Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > BUILDING (120200) > Building not elsewhere classified (120299)
|Divisions:||Current > QUT Faculties and Divisions > QUT Business School|
|Copyright Owner:||Copyright 2003 (please consult author)|
|Deposited On:||05 Jan 2005|
|Last Modified:||05 Jan 2011 23:23|
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