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Agree or disagree? Level of alignment between project manager and stakeholders on performance indicators

Cheung, Yan Ki Fiona, Zolin, Roxanne, Turner, J. Rodney, & Remington, Kaye (2010) Agree or disagree? Level of alignment between project manager and stakeholders on performance indicators. In Proceedings of the 7th Annual Project Management Australia Conference, PMGlobal, Brisbane Convention & Exhibition Centre, Queensland.

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Abstract

Studies indicate project success should be viewed from the different perspectives of the individual stakeholders. Project managers are owner’s agents. In order to allow early corrective actions to take place in case a project is diverted from plan, to accurately report perceived success of the stakeholders by project managers is essential, though there has been little systematic research in this area. The aim of this paper is to report the findings of an empirical study that compares the level of alignment between project managers and key stakeholders on a list of project performance indicators. A telephone survey involving 18 complex project managers and various key project stakeholder groups was conducted in this study. Krippendorff’s Kappa alpha reliability test was used to assess the alignment levels between project managers and stakeholders. Despite the overall agreement level between project manager and stakeholders is only medium; results have also identified 12 performance indicators that have significant level of agreement between project managers and stakeholders.

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ID Code: 38408
Item Type: Conference Paper
Additional Information: Yan Ki Fiona Cheung is the maiden name of Fiona Lamari
Keywords: Project manager, stakeholder, performance indicator, alignment
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Logistics and Supply Chain Management (150309)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Current > Schools > School of Management
Past > Schools > School of Urban Development
Copyright Owner: Copyright 2010 PMOZ/PMGlobal
Deposited On: 10 Nov 2010 11:00
Last Modified: 24 Mar 2014 11:49

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