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Modelling complex resource requirements in Business Process Management Systems

Ouyang, Chun, Wynn, Moe Thandar, Fidge, Colin, ter Hofstede, Arthur H.M., & Kuhr, Jan-Christian (2010) Modelling complex resource requirements in Business Process Management Systems. In Rosemann, Michael, Green, Peter, & Rohde, Fiona (Eds.) ACIS 2010 Proceedings, ACIS, Queensland University of Technology, Brisbane. (In Press)

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Abstract

Real-world business processes are resource-intensive. In work environments human resources usually multitask, both human and non-human resources are typically shared between tasks, and multiple resources are sometimes necessary to undertake a single task. However, current Business Process Management Systems focus on task-resource allocation in terms of individual human resources only and lack support for a full spectrum of resource classes (e.g., human or non-human, application or non-application, individual or teamwork, schedulable or unschedulable) that could contribute to tasks within a business process. In this paper we develop a conceptual data model of resources that takes into account the various resource classes and their interactions. The resulting conceptual resource model is validated using a real-life healthcare scenario.

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ID Code: 38548
Item Type: Conference Paper
Keywords: resource modelling, business process management, process automation, conceptual data modelling
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Development Methodologies (080608)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2010 ACIS & the authors.
Deposited On: 17 Nov 2010 09:24
Last Modified: 01 Mar 2012 00:28

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