Evaluation on service quality of railway timetable

Ho, T.K. & He, Y.Q. (2008) Evaluation on service quality of railway timetable. In Traffic and Transportation Studies : Proceedings of the Sixth International Conference on Traffic and Transportation Studies, Nanning, China, pp. 688-696.

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From the business viewpoint, the railway timetable is a list of the products presented by the railway transportation operators to the customers, specifying the schedules of all the train services on a railway line or network. In order to evaluate the quality of the train service schedules, a number of indices are proposed in this paper. These indices primarily take the passengers’ needs, such as waiting time, transfer time and transport capacity into consideration. Delay rate is usually used in post-evaluation. In this study, we propose to give an evaluation on the probability that the scheduled train services are likely to be delayed and the recovery ability of the timetable after delay has occurred. The evaluation identifies the possible problems in the services, such as excessive waiting time, non-seamless transfer, and high possibility of delay. This paper also discusses the improvement of these problems through certain adjustments on the timetable. The indices for evaluation and the adjustment method on timetable are then applied to a case study on the Hu-Ning-Hang railway in China, followed by the discussions of the merits of the proposed indices for timetable evaluation and possible improvement.

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ID Code: 38722
Item Type: Conference Paper
Refereed: Yes
Keywords: Railway timetable, Train services, Service evaluation
DOI: 10.1061/40995(322)64
ISBN: 9780784409954
Subjects: Australian and New Zealand Standard Research Classification > MATHEMATICAL SCIENCES (010000) > APPLIED MATHEMATICS (010200) > Operations Research (010206)
Australian and New Zealand Standard Research Classification > ENGINEERING (090000) > CIVIL ENGINEERING (090500) > Transport Engineering (090507)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > TRANSPORTATION AND FREIGHT SERVICES (150700) > Rail Transportation and Freight Services (150702)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Copyright Owner: Copyright 2008 ASCE
Deposited On: 22 Nov 2010 00:01
Last Modified: 27 Jun 2017 14:40

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