Clients’ understanding of the role of nurse practitioners

Allnutt, Jane, Allnutt, Nissa, McMaster, Rose, Hillege, Sharon, O'Connell, Jane, Della, Phillip, Gardner, Glenn, Gardner, Anne, & Middleton, Sandy (2010) Clients’ understanding of the role of nurse practitioners. Australian Health Review, 34(1), pp. 59-65.

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Introduction: Nurse Practitioners (NPs) have an emerging role in the Australian healthcare system. However, there remains a dearth of available data about public understanding of the NP role. ----------

Aim: To evaluate clients’ understanding of the role of the NP and their satisfaction with education received, quality of care and NP knowledge and skill. ----------

Method: All authorised NPs working in a designated NP position in Western Australia and those working in three area health services in New South Wales (NSW) were invited to recruit five consecutive clients to complete the self-administered survey. ----------

Results: Thirty two NPs (NP response rate 93%) recruited 129 clients (client response rate 90%). Two thirds of clients (63%) were aware they were consulting an NP. The majority rated the following NP related outcomes as ‘excellent’ or ‘very good’: education provided (89%); quality of care (95%); and knowledge and skill (93%). Less than half reported an understanding that NPs could prescribe medications (40.5%) or interpret X-rays (33.6%). Clients of NPs practising in a rural or remote setting were more likely than those in an urban setting to have previously consulted an NP (p=0.005), and where applicable would to prefer to see a NP rather than a doctor (p=0.022). ----------

Discussion: Successful implementation and expansion of the NP role requires NP visibility in the community. Despite high levels of satisfaction more awareness of the scope of the NP role is required.

Impact and interest:

10 citations in Scopus
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11 citations in Web of Science®

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ID Code: 38807
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: Nurse practitioner, Evaluation, Patient Satisfaction, Outcomes
DOI: 10.1071/AH09688
ISSN: 0156-5788
Subjects: Australian and New Zealand Standard Research Classification > MEDICAL AND HEALTH SCIENCES (110000) > NURSING (111000)
Divisions: Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
Current > Schools > School of Nursing
Copyright Owner: Copyright 2010 CSIRO Publishing
Deposited On: 23 Nov 2010 22:00
Last Modified: 29 Feb 2012 14:15

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