How government agencies engage with stakeholders

Beach, Sandra, Brown, Kerry A., & Keast, Robyn L. (2010) How government agencies engage with stakeholders. Public Administration Today, 21, pp. 34-41.

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As a result of the managerial reforms adopted by government agencies since the 1980s, the stakeholder approach has become more widely accepted as a strategic management tool. However it remains a difficult and demanding task for agencies to determine who their stakeholders are and to optimise interactions with them. This paper examines how government agencies identify, classify and engage with stakeholders who have competing demands, differing access to resources and the ability to exert political pressure. To do this, the stakeholder approaches of nine agencies at three levels of government in Queensland were studied. This resulted in the development of a Stakeholder Classification Model for Public Agencies which could be used to create more focused and relevant stakeholder interventions.

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ID Code: 38810
Item Type: Journal Article
Refereed: Yes
Keywords: Government Agencies, Stakeholders, Engagement
ISSN: 1832-0066
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Corporate Governance and Stakeholder Engagement (150303)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Deposited On: 24 Nov 2010 01:13
Last Modified: 05 Jan 2011 14:01

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