A framework for successful enterprise systems implementation : preliminary findings from a case study

Rabaa'i, Ahmad A. (2010) A framework for successful enterprise systems implementation : preliminary findings from a case study. In Proceedings of 21st Australasian Conference on Information Systems : Defining and Establishing a High Impact Discipline, ACIS, Queensland University of Technology, Brisbane, Queensland.

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While critical success factors (CSFs) of enterprise system (ES) implementation are mature concepts and have received considerable attention for over a decade, researchers have very often focused on only a specific aspect of the implementation process or a specific CSF. Resultantly, there is (1) little research documented that encompasses all significant CSF considerations and (2) little empirical research into the important factors of successful ES implementation. This paper is part of a larger research effort that aims to contribute to understanding the phenomenon of ES CSFs, and reports on preliminary findings from a case study conducted at a Queensland University of Technology (QUT) in Australia. This paper reports on an empirically derived CSFs framework using a directed content analysis of 79 studies; from top IS outlets, employing the characteristics of the analytic theory, and from six different projects implemented at QUT.

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ID Code: 38919
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Enterprise Systems, ES, Critical success factors, CSFs, Analytic theory
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > Information Systems
Copyright Owner: Copyright 2010 Ahmad A. Rabaa’i and ACIS
Copyright Statement: The author assign to ACIS and educational and non-profit institutions a non-exclusive
licence to use this document for personal use and in courses of instruction provided that the article is
used in full and this copyright statement is reproduced. The authors also grant a non-exclusive licence
to ACIS to publish this document in full in the Conference Papers and Proceedings. Those documents may be published on the World Wide Web, CD-ROM, in printed form, and on mirror sites on the
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Deposited On: 29 Nov 2010 22:06
Last Modified: 29 Feb 2012 14:28

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