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The impact of users’ cognitive style on their navigational behaviors in web searching

Kinley, Khamsum & Tjondronegoro, Dian W. (2010) The impact of users’ cognitive style on their navigational behaviors in web searching. In Judy, Kay, Thomas, Paul, & Trotman, Andrew (Eds.) Proceedings of 15th Australasian Document Computing Symposium (ADCS), School of Computer Science and IT, RMIT University, University of Melbourne, Melbourne, Victoria, pp. 68-75.

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Abstract

User-Web interactions have emerged as an important area of research in the field of information science. In this study, we investigate the effects of users’ cognitive styles on their Web navigational styles and information processing strategies. We report results from the analyses of 594 minutes recorded Web search sessions of 18 participants engaged in 54 scenario-based search tasks. We use questionnaires, cognitive style test, Web session logs and think-aloud as the data collection instruments. We classify users’ cognitive styles as verbalisers and imagers based on Riding’s (1991) Cognitive Style Analysis test. Two classifications of navigational styles and three categories of information processing strategies are identified. Our study findings show that there exist relationships between users’ cognitive style, and their navigational styles and information processing strategies. Verbal users seem to display sporadic navigational styles, and adopt a scanning strategy to understand the content of the search result page, while imagery users follow a structured navigational style and reading approach. We develop a matrix and a model that depicts the relationships between users’ cognitive styles, and their navigational style and information processing strategies. We discuss how the findings from this study could help search engine designers to provide an adaptive navigation support to users.

Impact and interest:

3 citations in Scopus
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ID Code: 39058
Item Type: Conference Paper
Keywords: Web Searching, Navigational Style, Information Processing Strategy, User Cognitive Style
ISBN: 9781921426803
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700) > Information Retrieval and Web Search (080704)
Australian and New Zealand Standard Research Classification > PSYCHOLOGY AND COGNITIVE SCIENCES (170000) > COGNITIVE SCIENCE (170200) > Cognitive Science not elsewhere classified (170299)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > Information Systems
Copyright Owner: Copyright 2010 please consult the authors
Deposited On: 14 Dec 2010 13:30
Last Modified: 15 Dec 2010 00:41

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