Behavioral drivers of EIS failure

Murphy, Glen D., Hyland, Paul, & Salomone, Sonia (2010) Behavioral drivers of EIS failure. In 24th Annual Australian and New Zealand Academy of Management Conference : Managing for Unknowable Futures, 8–10 December, 2010, Adelaide.

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We argue that the sustained successful operation of an ES is determined by, and is dependent on, multiple organizational stakeholders. The single greatest organizational barrier to EIS success and achieving widespread organizational benefits can be attributed to the way in which different subcultures treat data critical to EIS operation. Building on Lee & Strong’s (2004) data roles we incorporate Schien’s (1996) cultural framework along with DeLone and McLean’s (2003) dimensions of IS success, unpacking the underlying drivers of behaviors as they relate to EIS data. Further, we explain the origins of data based conflict resulting in poor EIS data utilization.

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ID Code: 39254
Item Type: Conference Paper
Refereed: Yes
Keywords: Information Technology, Knowledge Management, Organizational Performance, Technology
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Innovation and Technology Management (150307)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Copyright Owner: Copyright 2010 Please consult the authors.
Deposited On: 20 Dec 2010 02:26
Last Modified: 05 Jan 2011 14:02

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