Business Process Quality Management
Reijers, Hajo A., Mendling, Jan, & Recker, Jan C. (2010) Business Process Quality Management. In vom Brocke, Jan & Rosemann, Michael (Eds.) Handbook on Business Process Management 1 : Introduction, Methods, and Information Systems. Springer Berlin / Heidelberg, pp. 167-185.
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Process modeling is a central element in any approach to Business Process Management (BPM). However, what hinders both practitioners and academics is the lack of support for assessing the quality of process models – let alone realizing high quality process models. Existing frameworks are highly conceptual or too general. At the same time, various techniques, tools, and research results are available that cover fragments of the issue at hand. This chapter presents the SIQ framework that on the one hand integrates concepts and guidelines from existing ones and on the other links these concepts to current research in the BPM domain. Three different types of quality are distinguished and for each of these levels concrete metrics, available tools, and guidelines will be provided. While the basis of the SIQ framework is thought to be rather robust, its external pointers can be updated with newer insights as they emerge.
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|Item Type:||Book Chapter|
|Keywords:||process model, business process modelling, model quality, quality management|
|Subjects:||Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)|
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business and Management not elsewhere classified (150399)
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Science and Technology|
Past > Schools > Information Systems
|Deposited On:||05 Jan 2011 10:10|
|Last Modified:||11 Aug 2011 03:03|
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