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Business Process Quality Management

Reijers, Hajo A. , Mendling, Jan, & Recker, Jan C. (2010) Business Process Quality Management. In vom Brocke, Jan & Rosemann, Michael (Eds.) Handbook on Business Process Management 1 : Introduction, Methods, and Information Systems. Springer Berlin / Heidelberg, pp. 167-185.

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    Abstract

    Process modeling is a central element in any approach to Business Process Management (BPM). However, what hinders both practitioners and academics is the lack of support for assessing the quality of process models – let alone realizing high quality process models. Existing frameworks are highly conceptual or too general. At the same time, various techniques, tools, and research results are available that cover fragments of the issue at hand. This chapter presents the SIQ framework that on the one hand integrates concepts and guidelines from existing ones and on the other links these concepts to current research in the BPM domain. Three different types of quality are distinguished and for each of these levels concrete metrics, available tools, and guidelines will be provided. While the basis of the SIQ framework is thought to be rather robust, its external pointers can be updated with newer insights as they emerge.

    Impact and interest:

    Citation countsare sourced monthly from Scopus and Web of Science® citation databases.

    These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

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    ID Code: 39396
    Item Type: Book Chapter
    Keywords: process model, business process modelling, model quality, quality management
    DOI: 10.1007/978-3-642-00416-2
    ISBN: 9783642004155
    Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)
    Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business and Management not elsewhere classified (150399)
    Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
    Past > Schools > Information Systems
    Deposited On: 05 Jan 2011 10:10
    Last Modified: 11 Aug 2011 03:03

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