Building a methodology for context-aware business processes: insights from an exploratory case study
Ploesser, Karsten, Recker, Jan C., & Rosemann, Michael (2010) Building a methodology for context-aware business processes: insights from an exploratory case study. In Johnson, Roy & de Villiers, Carina (Eds.) "IT to empower" : 18th European Conference on Information Systems, Pretoria, South Africa.
This paper describes the findings derived from an exploratory case study into the business processes at a leading Australian insurance provider. The business processes are frequently subjected to changes and deviations due to contextual events such as weather, financial conditions and others. In this study, we examine how context impacts business processes and how resulting business process changes are enacted. From our analysis, we suggest a methodological framework to guide organisations in the complex challenge of linking changing contextual factors with internal process design.
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|Item Type:||Conference Paper|
|Subjects:||Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)|
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business and Management not elsewhere classified (150399)
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Science and Technology|
Past > Schools > Information Systems
|Copyright Owner:||Copyright 2010 please consult authors|
|Deposited On:||05 Jan 2011 09:10|
|Last Modified:||01 Mar 2012 00:29|
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