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Expectation and Reality of Implementation of ISO 9000 Quality Management System in Contractor Companies (Harapan dan Realita Sistem Manajemen Mutu ISO 9000 dalam Penerapannya di Perusahaan Kontraktor)

Susilawati, Connie, Salim, Ferryanto, & Soesilo, Tjahjadi (2005) Expectation and Reality of Implementation of ISO 9000 Quality Management System in Contractor Companies (Harapan dan Realita Sistem Manajemen Mutu ISO 9000 dalam Penerapannya di Perusahaan Kontraktor). Dimensi Teknik Sipil: Jurnal Keilmuan dan Penerapan Teknik Sipil, 7(1), pp. 30-35.

Abstract

The opening of free market in 2003, leads into the stridently escalating business competition both in domestic and global market. The company, therefore, is trying to win the competition by obtaining ISO 9000 certification which can be applied in the construction business. The purpose of the research is to investigate the reason, the obstacles, the gap between expectation and reality of using ISO 9000, as well as the main priority to be implemented in the company. This research uses survey on contractor companies in Surabaya and Gresik which has implemented ISO 9000. The statistical results show that the main reason to implement ISO 9000 is to increase consistency and to improve its quality. Meanwhile, the main obstacle is time constraint to complete the implementation. Companies still need to increase customer satisfaction and attend on customer focus principle to increase the quality of their outcomes.

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ID Code: 3941
Item Type: Journal Article
Additional URLs:
Keywords: 9000, quality management system, customer satisfaction, contractor, Surabaya
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Quality Management (150313)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Copyright Owner: Copyright 2005 Petra Christian University Research Centre
Copyright Statement: The contents of this journal can be freely accessed online via the journal’s web page (see link).
Deposited On: 21 Apr 2006
Last Modified: 01 Sep 2010 22:39

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