An examination of factors influencing effective and continuous improvement of Indonesian contractors' quality management systems

Willar, Debby, Coffey, Vaughan, & Trigunarsyah, Bambang (2010) An examination of factors influencing effective and continuous improvement of Indonesian contractors' quality management systems. In Wang, Yaowu, Yang, Jay, Shen, Geoffrey, & Wong, Johnny (Eds.) Proceedings of 2010 International Conference On Construction & Real Estate Management, China Architecture & Building Press, Royal on the Park Hotel, Brisbane, Queensland , pp. 318-322.

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This paper presents the results of a pilot study examining the factors that impact most on the effective implementation of, and improvement to, Quality Mangement Sytems (QMSs) amongst Indonesian construction companies. Nine critical factors were identified from an extensive literature review, and a survey was conducted of 23 respondents from three specific groups (Quality Managers, Project Managers, and Site Engineers) undertaking work in the Indonesian infrastructure construction sector. The data has been analyzed initially using simple descriptive techniques. This study reveals that different groups within the sector have different opinions of the factors regardless of the degree of importance of each factor. However, the evaluation of construction project success and the incentive schemes for high performance staff, are the two factors that were considered very important by most of the respondents in all three groups. In terms of their assessment of tools for measuring contractor’s performance, additional QMS guidelines, techniques related to QMS practice provided by the Government, and benchmarking, a clear majority in each group regarded their usefulness as ‘of some importance’.

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ID Code: 39693
Item Type: Conference Paper
Refereed: Yes
Keywords: Continuous Improvement, Effectiveness Factors, Indonesian Contractors, QMS
ISBN: 9787112126125
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > BUILDING (120200) > Building Construction Management and Project Planning (120201)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Past > Schools > School of Urban Development
Copyright Owner: Copyright 2010 China Architecture & Building Press
Deposited On: 27 Jan 2011 00:35
Last Modified: 29 Feb 2012 14:27

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