Using Web 2.0 tools to facilitate knowledge transfer in complex organisational environments : a primer

Murphy, Glen D. (2010) Using Web 2.0 tools to facilitate knowledge transfer in complex organisational environments : a primer. In ICOMS Asset Management Conference, 21-24 June 2010, University of Adelaide, South Australia.

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An often neglected but well recognised aspect of successful engineering asset management is the achievement of co-operation and collaboration between various occupational, functional and hierarchical levels present within complex technical environments. Engineering and technical contexts have been well documented for the presence of highly cohesive groups based around around functional or role orientations. However while highly cohesive groups are potentially advantageous they are also often correlated with the emergence of knowledge and information silos based around those same functional or occupational clusters. Improved collaboration and co-operation between groups has been demonstrated to result in a number of positive outcomes at an individual, group and organisational level. Example outcomes include an increased capacity for problem solving, improved responsiveness and adaptation to organisational crises, higher morale and an increased ability to leverage workforce capability. However, an essential challenge for organisations wishing to overcome informational silos is to implement mechanisms that facilitate, encourage and sustain interactions between otherwise disconnected groups. This paper reviews the ability of Web 2.0 technologies and mobile computing devices to facilitate and encourage knowledge sharing between “silo’d” groups. Commonly available tools such as Facebook, Twitter, Blogs, Wiki’s and others will be reviewed in relation to their applicability, functionality and ease-of-use by engineering and technical personnel. The paper also documents three case examples of engineering organisations that have successfully employed Web 2.0 to achieve superior knowledge management. With a number of clear recommendations the paper is an essential starting point for any organization looking at the use of new generation technologies for achieving the significant outcomes associated with knowledge transfer.

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ID Code: 40152
Item Type: Conference Paper
Refereed: Yes
Keywords: Web 2.0 Tools, Knowledge Transfer , Complex Organisational Environments
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Innovation and Technology Management (150307)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Past > Research Centres > CRC Integrated Engineering Asset Management (CIEAM)
Copyright Owner: Copyright 2010 Please consult the author.
Deposited On: 17 Feb 2011 02:24
Last Modified: 08 Aug 2016 05:06

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