The effects of content presentation format and user characteristics on novice developers’ understanding of process models

Recker, Jan C. & Dreiling, Alexander (2011) The effects of content presentation format and user characteristics on novice developers’ understanding of process models. Communications of the Association for Information Systems, 28(6), pp. 65-84.

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Process models are used by information professionals to convey semantics about the business operations in a real world domain intended to be supported by an information system. The understandability of these models is vital to them being used for information systems development. In this paper, we examine two factors that we predict will influence the understanding of a business process that novice developers obtain from a corresponding process model: the content presentation form chosen to articulate the business domain, and the user characteristics of the novice developers working with the model. Our experimental study provides evidence that novice developers obtain similar levels of understanding when confronted with an unfamiliar or a familiar process model. However, previous modeling experience, the use of English as a second language, and previous work experience in BPM are important influencing factors of model understanding. Our findings suggest that education and research in process modeling should increase the focus on human factors and how they relate to content and content presentation formats for different modeling tasks. We discuss implications for practice and research.

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36 citations in Scopus
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ID Code: 40198
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: process modeling, BPMN, EPC, cognitive theory, experiment
ISSN: 1529-3181
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business Information Systems (150302)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2011 Association for Information Systems
Deposited On: 21 Feb 2011 21:35
Last Modified: 26 Jun 2017 14:40

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