Communication and control : case studies in Australian telecommuting
This paper discusses the results of in-depth semi-structured interviews with 39 telecommuters
from 12 Australian organisations. The paper serves two broad aims: firstly, it identifies current
trends in telecommuting and offers a perspective on Australian developments. Secondly, it
provides a focus on significant communication aspects of the Australian telecommuting
Findings are that the majority of interviewees reported overall satisfaction with telecommuting as
an important contributor to their improved work and lifestyle outcomes. Overall, telecommuters
appear to cope with communication aspects of their work environments. They also were not overreliant
on advanced communications media when telecommuting. Difficulties as reported by
telecommuter interviewees included: perceived discomfort over lack of management support for
their telecommuting; reduced levels of interpersonal communication suggesting the likely need to
adopt a ‘media mix’ approach to servicing their communication needs; problems of information
access; and telecommuters’ reported levels of difficulty with their uses of some computer and
communication technologies. Problems relating to telecommuters’ perceived professional and
social isolation, were also identified.
Finally, the paper underscores where organisational communication theorists and practitioners
need to more energetically embrace the concepts of virtual work and telecommuting
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|Item Type:||Journal Article|
|Keywords:||Telecommuting, Communications Aspects, Telework, Communications Aspects|
|Subjects:||Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)|
Australian and New Zealand Standard Research Classification > TECHNOLOGY (100000) > COMMUNICATIONS TECHNOLOGIES (100500) > Broadband and Modem Technology (100502)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business Information Systems (150302)
|Divisions:||Current > QUT Faculties and Divisions > QUT Business School|
Current > QUT Faculties and Divisions > Division of Technology, Information and Learning Support
Current > Schools > School of Advertising, Marketing & Public Relations
|Copyright Owner:||Copyright 2000 Australia and New Zealand Communication Association|
|Deposited On:||03 Mar 2011 08:09|
|Last Modified:||04 Mar 2011 16:25|
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