Strategy content analysis for service identification : a case study on government agencies
Stewart, Glenn & Chakraborty, Ayon (2010) Strategy content analysis for service identification : a case study on government agencies. In 5th Conference on Qualitative Research in IT, 29-30 November 2010, Brisbane.
In a resource constrained business world, strategic choices must be made on process improvement and service delivery. There are calls for more agile forms of enterprises and much effort is being directed at moving organizations from a complex landscape of disparate application systems to that of an integrated and flexible enterprise accessing complex systems landscapes through service oriented architecture (SOA). This paper describes the analysis of strategies to detect supporting business services. These services can then be delivered in a variety of ways: web-services, new application services or outsourced services. The focus of this paper is on strategy content analysis to identify those strategies that are common to lines of business and thus can be supported through shared services. A case study of a state government is used to show the analytical method and the detection of shared strategies.
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|Item Type:||Conference Paper|
|Keywords:||Service modelling, Service-oriented enterprises (SOE), Business process management, Business strategy, Business-IT Alignment|
|Subjects:||Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)|
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Science and Technology|
Past > Schools > Information Systems
|Copyright Owner:||Copyright 2010 The authors.|
|Copyright Statement:||The following copyright statement with appropriate authors’ names must be included at the end of the paper Glenn Stewart and Ayon Chakraborty © 2010. The authors assign to QUALIT and educational and non-profit institutions a non-exclusive licence to use this document for personal use and in courses of instruction provided that the article is used in full and this copyright statement is reproduced. The authors also grant a non-exclusive licence to QUALIT to publish this document in full in the Conference Papers and Proceedings. Those documents may be published on the World Wide Web, CD-ROM, in printed form, and on mirror sites on the World Wide Web. Any other usage is prohibited without the express permission of the authors.|
|Deposited On:||10 Mar 2011 14:31|
|Last Modified:||10 Mar 2011 16:18|
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