Measuring the performance of Customs Information Systems (CIS) in Malaysia

Md Amin, Mohd Afandi (2010) Measuring the performance of Customs Information Systems (CIS) in Malaysia. World Customs Journal, 4(2), pp. 89-104.

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In the scope of this study, ‘performance measurement’ includes the collection and presentation of relevant information that reflects progress in achieving organisational strategic aims and meeting the needs of stakeholders such as merchants, importers, exporters and other clients. Evidence shows that utilising information technology (IT) in customs matters supports import and export practices and ensures that supply chain management flows seamlessly. This paper briefly reviews some practical techniques for measuring performance. Its aim is to recommend a model for measuring the performance of information systems (IS): in this case, the Customs Information System (CIS) used by the Royal Malaysian Customs Department (RMCD).The study evaluates the effectiveness of CIS implementation measures in Malaysia from an IT perspective. A model based on IS theories will be used to assess the impact of CIS. The findings of this study recommend measures for evaluating the performance of CIS and its organisational impacts in Malaysia. It is also hoped that the results of the study will assist other Customs administrations evaluate the performance of their information systems.

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ID Code: 40647
Item Type: Journal Article
Refereed: Yes
Keywords: information systems, customs, Malaysia
ISSN: 1834-6707
Subjects: Australian and New Zealand Standard Research Classification > TECHNOLOGY (100000) > COMMUNICATIONS TECHNOLOGIES (100500)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Deposited On: 13 Mar 2011 23:21
Last Modified: 13 Mar 2011 23:21

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