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Users verses IT: Understanding prejudice in information systems development project teams

Chang, Artemis, Chu, Chih-Chung, Chi, Shu-Cheng, & Lo, Hsin-Hsin (2010) Users verses IT: Understanding prejudice in information systems development project teams. In Academy of Management Annual Meeting Proceedings 2010, Montreal, Canada.

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Abstract

This paper investigated the phenomenon of prejudice among ISD project members. We presented a theoretical discussion followed by one qualitative and one quantitative study. In the qualitative study, we interviewed different members of the project teams to understand the different types of prejudice possessed by team members. Results of this interview study led to the development of prejudice scales for IT members and users, which was used in the quantitative study. We surveyed 128 ISD teams and found that prejudice was related task and relationship conflict, satisfaction and willingness to work together in the future. Furthermore, prejudice exerts stronger influences on users than IT members in terms of increasing task and relationship conflicts and decreasing goal commitment.

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ID Code: 40866
Item Type: Conference Paper
Keywords: Information Systems, Project Teams, Prejudice
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business Information Systems (150302)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisational Behaviour (150311)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Copyright Owner: Copyright 2010 Please consult the authors.
Deposited On: 23 Mar 2011 10:03
Last Modified: 18 Sep 2012 12:34

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