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Service enhanced manufacturing in the building and construction product system

Marceau, Jane & Manley, Karen (1999) Service enhanced manufacturing in the building and construction product system. Department of Industry, Science and Resources, Canberra.

Abstract

This report examines the involvement of manufacturers in value-adding through service-enhancement of product offerings. This focus has been prompted by:  emphasis in the knowledge-economy literature on the increasing role played by services in economic growth; and  recent analysis which suggests that the most dynamic sector of many economies is an integrated manufacturing-services sector (see Part One of this report). The report initially describes the emergence of an integrated manufacturing-services sector in the context of increasingly knowledge-based economic systems. Part Two reports on the results of a survey of manufacturers in the building and construction product system, investigating their involvement in service provision. Parts Three and Four present two case studies of exemplary manufacturers involved in adding value to their manufacturing operations through services offered on building and construction projects. The report examines manufacturers of materials, products, equipment and machinery used on building and construction projects. The two case study sections of the report, in part, focus on a major project undertaken by each of the manufacturers. This project element of activity is focussed on (as opposed to wholesale or retail supply), because this area of activity involves a broader array of service-enhancement mechanisms and more complex bundling of products and services.

Impact and interest:

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ID Code: 41286
Item Type: Report
Additional Information: Title on the paper : An Examination of Services Provided by Manufacturers Supplying the Building and Construction Industries
Additional URLs:
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > BUILDING (120200)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Past > Schools > School of Urban Development
Copyright Owner: Copyright 1999 Karen Manley & Jane Marceau
Deposited On: 15 Apr 2011 12:11
Last Modified: 14 Aug 2011 00:33

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