Knowledge management strategy for the Building Division, Queensland Department of Public Works

Scuderi, Peter S. & Hampson, Keith D. (1999) Knowledge management strategy for the Building Division, Queensland Department of Public Works. In Proceedings of 2nd International Conference on Construction Process Reengineering, Sydney.


This paper describes the background and methodology developed and employed in undertaking research developing a Knowledge Management Strategy for a key construction focused government agency. This paper reviews this methodology and examines a likely Knowledge Management Strategy. Two central objectives structure this Case Study:

  1. Identify categories of important information generated by the Building Division, Queensland Department of Public Works in its service delivery to internal and external stake-holders, and

  2. Formulate an appropriate and targeted Knowledge Management Strategy to meet the needs of the Queensland Building Capital Works program.

The structure of this paper includes:

*Description of the Queensland construction industry setting *Review the relevant literature *Design an appropriate research methodology *Analyse results *Formulate conclusions, contributions and implications of the targeted strategy.

Impact and interest:

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ID Code: 41508
Item Type: Conference Paper
Refereed: No
Keywords: Knowledge Management, client-focussed service
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300)
Divisions: Current > Research Centres > Sustainable Built Environment National Research Centre
Copyright Owner: Copyright 1999 [please consult the authors]
Deposited On: 02 May 2011 22:50
Last Modified: 13 Aug 2011 14:35

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