Evaluating the influences of stakeholder management on construction project quality

Heravitorbati, Amirhossein, Coffey, Vaughan, Trigunarsyah, Bambang, & Saghatforoush, Ehsan (2011) Evaluating the influences of stakeholder management on construction project quality. In Proceedings of 1st International Construction Business & Management Symposium, Universiti Teknologi Malaysia, Kuala Lumpur.

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The issue of ensuring that construction projects achieve high quality outcomes continues to be an important consideration for key project stakeholders. Although a lot of quality practices have been done within the industry, establishment and achievement of reasonable levels of quality in construction projects continues to be a problem. While some studies into the introduction and development of quality practices and stakeholder management in the construction industry have been undertaken separately, no major studies have so far been completed that examine in depth how quality management practices that specifically address stakeholders’ perspectives of quality can be utilised to contribute to the ultimate constructed quality of projects. This paper encompasses and summarizes a review of the literature related to previous research undertaken on quality within the industry, focuses on the benefits and shortcomings, together with examining the concept of integrating stakeholder perspectives of project quality for improvement of outcomes throughout the project lifecycle. Findings discussed in this paper reveal a pressing need for investigation, development and testing of a framework to facilitate better implementation of quality management practices and thus achievement of better quality outcomes within the construction industry. The framework will incorporate and integrate the views of stakeholders on what constitutes final project quality to be utilised in developing better quality management planning and systems aimed ultimately at achieving better project quality delivery.

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ID Code: 41585
Item Type: Conference Paper
Refereed: Yes
Keywords: Project Quality, Continuous Improvement, Stakeholder Management, Construction Project Delivery
Subjects: Australian and New Zealand Standard Research Classification > ENGINEERING (090000) > CIVIL ENGINEERING (090500)
Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > BUILDING (120200)
Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > BUILDING (120200) > Building Construction Management and Project Planning (120201)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Current > Schools > School of Law
Past > Schools > School of Urban Development
Copyright Owner: Copyright 2011 [please consult the authors]
Deposited On: 05 May 2011 22:49
Last Modified: 14 Oct 2014 01:37

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