Business service management : understanding business models

Fielt, Erwin (2011) Business service management : understanding business models. Smart Services CRC, Eveleigh, NSW. [Working Paper]


One of the prominent topics in Business Service Management is business models for (new) services. Business models are useful for service management and engineering as they provide a broader and more holistic perspective on services. Business models are particularly relevant for service innovation as this requires paying attention to the business models that make new services viable and business model innovation can drive the innovation of new and established services. Before we can have a look at business models for services, we first need to understand what business models are. This is not straight-forward as business models are still not well comprehended and the knowledge about business models is fragmented over different disciplines, such as information systems, strategy, innovation, and entrepreneurship. This whitepaper, ‘Understanding business models,’ introduces readers to business models.

This whitepaper contributes to enhancing the understanding of business models, in particular the conceptualisation of business models by discussing and integrating business model definitions, frameworks and archetypes from different disciplines. After reading this whitepaper, the reader will have a well-developed understanding about what business models are and how the concept is sometimes interpreted and used in different ways. It will help the reader in assessing their own understanding of business models and that and of others. This will contribute to a better and more beneficial use of business models, an increase in shared understanding, and making it easier to work with business model techniques and tools.

Impact and interest:

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5,774 since deposited on 08 May 2011
393 in the past twelve months

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ID Code: 41609
Item Type: Working Paper
Refereed: No
Additional URLs:
Keywords: business model, innovation, service, service management, information technology, customer value, value creation
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner:

Smart Services CRC

Australian Technology Park Eveleigh NSW 2015 Australia

T: 61 2 8374 5080
F: 61 2 8374 5090

Copyright Statement:

This work is licensed under the Creative Commons Attribution-Noncommercial-No Derivative Works 2.5 Australia License. To view a copy of this license, visit

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Deposited On: 08 May 2011 21:53
Last Modified: 29 Apr 2013 00:57

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