The emerging management services of business transformation management

Safrudin, Norizan, Recker, Jan C., & Rosemann, Michael (2011) The emerging management services of business transformation management. In Pacific Asia Conference on Information Systems (PACIS) 2011, 7-11 July 2011, Queensland University of Technology, Brisbane, Qld.

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Business transformations are large-scale organizational change programs that, evidence suggests, are often unsuccessful. Our interest is in identifying the management capabilities required for the successful execution of these projects. We advance a service-oriented view of the enterprise, which suggests that different management services need to be identified and integrated in order to execute business transformation. In order to identify those management services that require integration, we conducted an exploratory empirical study of the demand for management services in US and Asia, and we show that two archetypes of management services exist in business transformation initiatives: transactional and transformational management services. We identify the relevant set of transactional and transformational services and discuss what the demand for these services implies for the execution of business transformations.

Impact and interest:

4 citations in Scopus
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ID Code: 41767
Item Type: Conference Paper
Refereed: No
Keywords: business transformation, management services, exploratory study, factor analysis
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2011 The Authors
Deposited On: 22 May 2011 22:05
Last Modified: 22 Jun 2017 14:43

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