Human resource behaviour simulation in business processes

Guo, Hanwen, Brown, Ross, & Rasmussen, Rune (2011) Human resource behaviour simulation in business processes. In Pooley, Rob, Coady, Jennifer, Schneider, Christopher, Linger, Henry, Barry, Chris, & Lang, Michael (Eds.) Information Systems Development: Reflections, Challenges and New Directions, Springer, Edinburgh, Scotland, pp. 167-178.

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The structure and dynamics of a modern business environment are very hard to model using traditional methods. Such complexity raises challenges to effective business analysis and improvement. The importance of applying business process simulation to analyze and improve business activities has been widely recognized. However, one remaining challenge is the development of approaches to human resource behavior simulation. To address this problem, we describe a novel simulation approach where intelligent agents are used to simulate human resources by performing allocated work from a workflow management system. The behavior of the intelligent agents is driven a by state transition mechanism called a Hierarchical Task Network (HTN). We demonstrate and validate our simulator via a medical treatment process case study. Analysis of the simulation results shows that the behavior driven by the HTN is consistent with design of the workflow model. We believe these preliminary results support the development of more sophisticated agent-based human resource simulation systems.

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ID Code: 42112
Item Type: Conference Paper
Refereed: No
Keywords: workflow management system, workflow simulation, intelligent agent, multiple agent system
DOI: 10.1007/978-1-4614-4951-5_14
ISBN: 978-1-4614-4951-5
Subjects: Australian and New Zealand Standard Research Classification > TECHNOLOGY (100000) > OTHER TECHNOLOGY (109900) > Technology not elsewhere classified (109999)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > Information Systems
Copyright Owner: Copyright 2011 please consult authors
Deposited On: 23 Jun 2011 23:03
Last Modified: 26 Jun 2014 07:10

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