A systematic, tool-supported method for conducting literature reviews in information systems

Bandara, Wasana, Miskon, Suraya, & Fielt, Erwin (2011) A systematic, tool-supported method for conducting literature reviews in information systems. In Tuunainen, Virpi, Nandhakumar, Joe , Rossi, Matti , & Soliman, Wael (Eds.) Proceedings of the19th European Conference on Information Systems (ECIS 2011), Helsinki, Finland.

View at publisher


While the importance of literature studies in the IS discipline is well recognized, little attention has been paid to the underlying structure and method of conducting effective literature reviews. Despite the fact that literature is often used to refine the research context and direct the pathways for successful research outcomes, there is very little evidence of the use of resource management tools to support the literature review process. In this paper we want to contribute to advancing the way in which literature studies in Information Systems are conducted, by proposing a systematic, pre-defined and tool-supported method to extract, analyse and report literature. This paper presents how to best identify relevant IS papers to review within a feasible and justifiable scope, how to extract relevant content from identified papers, how to synthesise and analyse the findings of a literature review and what are ways to effectively write and present the results of a literature review. The paper is specifically targeted towards novice IS researchers, who would seek to conduct a systematic detailed literature review in a focused domain. Specific contributions of our method are extensive tool support, the identification of appropriate papers including primary and secondary paper sets and a pre-codification scheme. We use a literature study on shared services as an illustrative example to present the proposed approach.

Impact and interest:

57 citations in Scopus
Search Google Scholar™

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

Full-text downloads:

4,563 since deposited on 26 Jun 2011
660 in the past twelve months

Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 42184
Item Type: Conference Paper
Refereed: Yes
Keywords: information systems, literature review, content analysis, coding, NVIVO
ISBN: 978-952-60-3574-1
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2011 please consult authors
Deposited On: 26 Jun 2011 23:17
Last Modified: 21 Jun 2017 14:45

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page