Uptake and success factors of Six Sigma in the financial services industry
Heckl, Diana, Moormann, Juergen, & Rosemann, Michael (2010) Uptake and success factors of Six Sigma in the financial services industry. Business Process Management Journal: developing re-engineering towards integrated process management, 16(3), pp. 436-472.
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|Item Type:||Journal Article|
|Keywords:||Process management, Service improvements, Six sigma, Financial services, Europe|
|Subjects:||Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300)
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > Information Systems
|Deposited On:||13 Jul 2011 13:08|
|Last Modified:||03 Dec 2012 02:07|
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