Uptake and success factors of Six Sigma in the financial services industry

Heckl, Diana, Moormann, Juergen, & Rosemann, Michael (2010) Uptake and success factors of Six Sigma in the financial services industry. Business Process Management Journal: developing re-engineering towards integrated process management, 16(3), pp. 436-472.

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ID Code: 42949
Item Type: Journal Article
Refereed: Yes
Keywords: Process management, Service improvements, Six sigma, Financial services, Europe
DOI: 10.1108/14637151011049449
ISSN: 1463-7154
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > Information Systems
Deposited On: 13 Jul 2011 13:08
Last Modified: 03 Dec 2012 02:07

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