Measuring transit service reliability using data from web-based transit user survey : a case study at Brisbane, Australia

Liu, Yulin & Bunker, Jonathan M. (2011) Measuring transit service reliability using data from web-based transit user survey : a case study at Brisbane, Australia. In Liu, Samson Zhoujun, Javed, Arshad Ali, Ni, Faye Danfei, & Shen, Allan Weilin (Eds.) Proceedings of the 3rd International Postgraduate Conference on Infrastructure and Environment, The Hong Kong Polytechnic University, The Hong Kong Polytechnic University, Hong Kong, pp. 723-730.

View at publisher


This paper reports an empirical study on measuring transit service reliability using the data from a Web-based passenger survey on a major transit corridor in Brisbane, Australia. After an introduction of transit service reliability measures, the paper presents the results from the case study including study area, data collection, and reliability measures obtained. This includes data exploration of boarding/arrival lateness, in-vehicle time variation, waiting time variation, and headway adherence. Impacts of peak-period effects and separate operation on service reliability are examined. Relationships between transit service characteristics and passenger waiting time are also discussed. A summary of key findings and an agenda of future research are offered in conclusions.

Impact and interest:

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

Full-text downloads:

241 since deposited on 14 Jul 2011
18 in the past twelve months

Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 43315
Item Type: Conference Paper
Refereed: Yes
Keywords: Public transit, quality of service, reliability measurement, passenger waiting time, Web-based survey
ISBN: 9789881731173
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > URBAN AND REGIONAL PLANNING (120500)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Past > Schools > School of Urban Development
Copyright Owner: Copyright 2011 Faculty of Construction and Land Use, The Hong Kong Polytechnic University
Deposited On: 14 Jul 2011 22:03
Last Modified: 16 Jul 2011 05:29

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page