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The role of cross-functional teams on the alignment between technology innovation effectiveness and operational effectiveness

Santa, Ricardo , Ferrer, Mario , Soosay, Claudine , & Hyland, Paul (2011) The role of cross-functional teams on the alignment between technology innovation effectiveness and operational effectiveness. International Journal of Technology Management (IJTM), 55(1/2), pp. 122-137.

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Abstract

Organisations are increasingly investing in complex technological innovations, such as enterprise information systems, with the aim of improving the operation of the business, and in this way gaining competitive advantage. However, the implementation of technological innovations tends to have an excessive focus on either technology innovation effectiveness, or the resulting operational effectiveness. Focusing on either one of them is detrimental to long-term performance. Cross-functional teams have been used by many organisations as a way of involving expertise from different functional areas in the implementation of technologies. The role of boundary spanning actors is discussed as they bring a common language to the cross-functional teams.

Multiple regression analysis has been used to identify the structural relationships and provide an explanation for the influence of cross-functional teams, technology innovation effectiveness and operational effectiveness in the continuous improvement of operational performance. The findings indicate that cross functional teams have an indirect influence on continuous improvement of operational performance through the alignment between technology innovation effectiveness and operational effectiveness.

Impact and interest:

3 citations in Scopus
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2 citations in Web of Science®

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ID Code: 43814
Item Type: Journal Article
Keywords: Cross Functional Teams, Technology Innovation Effectiveness, Operational Effectiveness, Information Systems Alignment, Boundary Spanning
ISSN: 0267-5730
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Innovation and Technology Management (150307)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Deposited On: 08 Aug 2011 10:42
Last Modified: 08 Aug 2011 10:42

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