A proactive response to the mobbing problem : a guide for HR managers

Shallcross, Linda, Ramsay, Sheryl, & Barker, Michelle (2010) A proactive response to the mobbing problem : a guide for HR managers. New Zealand Journal of Human Resource Management, 10(1), pp. 27-37.

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This paper introduces the concept of workplace mobbing as a destructive organizational behaviour of psychological assaults perpetrated against the target causing them harm and loss of employment. The discussion is drawn from a three year Australian study of 212 self identified targets of workplace mobbing behaviours. The behaviours are typically covert with informal networks and friendship loyalties providing effective mechanisms for emotional abuse, including those arising from human resource management practices. This paper discusses the manipulation of informal sources of power, with the use of gossip, rumour, hearsay, and innuendo to discredit and demonise those targeted. The study explores some of the systemic reasons for these behaviours and identifies some of the contributing risk factors and suggests management practices that can minimise the harm caused.

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ID Code: 43892
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: reasonable management action, human resource management, workplace mobbing, workplace harassment, workplace bullying, discrimination
ISSN: 1175-5407
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300)
Divisions: Current > QUT Faculties and Divisions > Faculty of Health
Copyright Owner: Copyright 2010 Human Resources Institute of New Zealand
Deposited On: 11 Aug 2011 03:13
Last Modified: 30 Jun 2017 04:12

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