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The current state of six sigma application in services

Chakraborty, Ayon & Kay Chuan, Tan (2007) The current state of six sigma application in services. Managing Service Quality, 17(2), pp. 194-208.

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ID Code: 44718
Item Type: Journal Article
Keywords: Critical success factors, Performance measures, Services, Six sigma
ISSN: 0960-4529
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > TOURISM (150600)
Deposited On: 25 Aug 2011 08:13
Last Modified: 29 Feb 2012 23:54

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