The current state of six sigma application in services
Chakraborty, Ayon & Kay Chuan, Tan (2007) The current state of six sigma application in services. Managing Service Quality, 17(2), pp. 194-208.
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|Item Type:||Journal Article|
|Keywords:||Critical success factors, Performance measures, Services, Six sigma|
|Subjects:||Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300)|
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > TOURISM (150600)
|Deposited On:||25 Aug 2011 08:13|
|Last Modified:||29 Feb 2012 23:54|
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