The Impact of Culture on Project Communications: Two Case Studies from South East Asia
Skitmore, Martin, Tone, Konelio, & Tran, Dan (2004) The Impact of Culture on Project Communications: Two Case Studies from South East Asia. In Ogunlana, S., Charoenngam, C., Herabat, P., & Hadikusumo, B.H.W. (Eds.) International Symposium CIB 2004: Globalization and Construction, 17-19 November 2004, Bangkok, Thailand.
This paper describes two recent independent studies of inter-cultural project communication – one in Singapore and one in Samoa. Although neither researcher was aware of the other’s work, both conducted a literature review of related topics and carried out questionnaire sur-veys on the impact of national culture and organizational culture on project communications.
Both studies concluded that the managers’ attitude and behaviours toward communication are guided to large extent by their level of competence, suggesting that the individuals’ un-derstanding of the communication process and its barriers, the way they behave with other individuals and expect to be treated, varies according to national cultures. Of particular note were the managers’ realizations about cultural influences on their own behaviours including value conflicts with others, and the importance of developing at least a tolerance for cultural differences. A further feature was the link between personal transition and cultural adjust-ment. Managers, who were able to set aside personal discomforts and take on new ways of learning and relating to others, reported an impact on their value shifts and appreciation for the strengths of the host culture.
Impact and interest:
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|Item Type:||Conference Paper|
|Keywords:||Project management, culture, communications, competence|
|Subjects:||Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > BUILDING (120200) > Quantity Surveying (120203)
Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > BUILDING (120200)
Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > BUILDING (120200) > Building Construction Management and Project Planning (120201)
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering|
|Copyright Owner:||Copyright 2004 (please consult author)|
|Deposited On:||19 Jul 2006|
|Last Modified:||29 Feb 2012 13:04|
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