Approaches to Organisational Effectiveness and Their Application to Construction Organisations

Love, Peter E.D. & Skitmore, Martin (1996) Approaches to Organisational Effectiveness and Their Application to Construction Organisations. In Thorpe, A. (Ed.) 12th Annual Conference and Annual General Meeting, The Association of Researchers in Construction Management, Sheffield Hallam University.


Organisational effectiveness (OE) in the construction industry is currently viewed and operationalised in relation to time and cost criteria. This is contrasted with work in the social sciences where different conceptualisation's of the meaning of an organisation have resulted in a variety of OE concepts and approaches, including: the goal-attainment approach; system resource approach; strategic constituencies approach; and competing values approach. From these, thirty criteria are identified, all purporting to measure OE.

Few organisations, however, assess their effectiveness using multiple criteria, which suggests that, in practice, OE means different things to different people. To accommodate this, it is proposed that different organisational functions should be evaluated using different characteristics and the means by which such evaluations may be made are outlined.

Impact and interest:

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

Full-text downloads:

17,902 since deposited on 21 Jun 2006
2,431 in the past twelve months

Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 4524
Item Type: Conference Paper
Refereed: Yes
Keywords: Organisation, organisational effectiveness, goals, constituents, multicriteria, evaluation
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > BUILDING (120200) > Building Construction Management and Project Planning (120201)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Copyright Owner: Copyright 1996 (please consult author)
Deposited On: 21 Jun 2006 00:00
Last Modified: 10 Aug 2011 15:44

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page