Mobile banking customization via user-defined tags

Ravendran, Rajinesh, MacColl, Ian, & Docherty, Michael (2011) Mobile banking customization via user-defined tags. In Australian Computer-Human Interaction Conference (OzCHI), 28th - 2nd November 2011, Australian National University, Canberra, ACT.

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In this paper, we describe on-going work on mobile banking customization, particularly in the Australian context. The use of user-defined tags to facilitate personalized interactions in the mobile context is explored. The aim of this research is to find ways to improve mobile banking interaction. Customization is more significant in the mobile context than online due to factors such as smaller screen sizes and limited software and hardware capabilities, placing an increased emphasis on usability. This paper explains how user-defined tags can aid different types of customization at the interaction level. A preliminary prototype has been developed to demonstrate the mechanics of the proposed approach. Potential implications, design decisions and limitations are discussed with an outline of future work.

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ID Code: 45457
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: website customization, mobile banking, tags, interaction
ISBN: 9781450310901
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)
Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300)
Divisions: Past > Schools > Computer Science
Past > QUT Faculties & Divisions > Faculty of Science and Technology
Current > Research Centres > Smart Services CRC
Copyright Owner: Copyright 2011 the author(s) and CHISIG
Deposited On: 10 Oct 2011 23:10
Last Modified: 18 Oct 2011 23:25

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