Managing knowledge for enterprise systems in indian organizations: Case study insights

Zakaria, Nor Hidayati & Sedera, Darshana (2009) Managing knowledge for enterprise systems in indian organizations: Case study insights. In PACIS 2009 Proceedings. Paper 118., AIS Electronic Library (AISeL), Hyderabad India.

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Many Enterprise Systems (ES) projects have reported nil or detrimental impacts despite the substantial investment in the system. Having expected positive outcomes for the organization and its functions through the weighty spend, the effective management of ES-related knowledge has been suggested as a critical success factor for these ES projects in ES implementations. This paper suggests theoretical views purporting the importance of understanding on knowledge management for ES success. To explain the complex, dynamic and multifaceted of knowledge management, we adopt the concepts in Learning Network Theory. We then conceptualized the impact of knowledge management on ES by analyzing five case studies in several industries in India, based on the Knowledge-based Theory of the Firm that captures the performance of the system.

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ID Code: 45636
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Deposited On: 30 Aug 2011 06:02
Last Modified: 29 Feb 2012 14:34

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