Destination positioning opportunities using personal values : elicited through the Repertory Test with Laddering Analysis

Pike, Steven D. (2011) Destination positioning opportunities using personal values : elicited through the Repertory Test with Laddering Analysis. Tourism Management, 33(1), pp. 100-107.

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While in many travel situations there is an almost limitless range of available destinations, travellers will usually only actively consider two to six in their decision set. One of the greatest challenges facing destination marketers is positioning their destination, against the myriad of competing places that offer similar features, into consumer decision sets. Since positioning requires a narrow focus, marketing communications must present a succinct and meaningful proposition, the selection of which is often problematic for destination marketing organisations (DMO), which deal with a diverse and often eclectic range of attributes in addition to self-interested and demanding stakeholders who have interests in different market segments. This paper reports the application of two qualitative techniques used to explore the range of cognitive attributes, consequences and personal values that represent potential positioning opportunities in the context of short break holidays. The Repertory Test is an effective technique for understanding the salient attributes used by a traveller to differentiate destinations, and Laddering Analysis enables the researcher to explore the smaller set of consequences and personal values guiding such decision making. A key finding of the research was that while individuals might vary in their repertoire of salient attributes, there was a commonality of shared consequences and values. This has important implications for DMOs, since a brand positioning theme that is based on a value will subsume multiple and diverse attributes. It is posited that such a theme will appeal to a broader range of travellers, as well as appease a greater number of destination stakeholders, than would an attribute based theme.

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22 citations in Scopus
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25 citations in Web of Science®

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ID Code: 45721
Item Type: Journal Article
Refereed: Yes
Keywords: repertory test, construct elicitation, laddering, destination positioning, decision sets
DOI: 10.1016/j.tourman.2011.02.008
ISSN: 0261-5177
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > TOURISM (150600)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Advertising, Marketing & Public Relations
Copyright Owner: Copyright 2011 Elsevier Ltd. All rights reserved.
Deposited On: 27 Sep 2011 00:38
Last Modified: 27 Sep 2011 00:49

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