A comparative analysis of facework strategies of Australians and Sri Lankans working in Australia

Amarasinghe, Amala Dilani (2011) A comparative analysis of facework strategies of Australians and Sri Lankans working in Australia. Masters by Research thesis, Queensland University of Technology.


This study investigates facework (communicative) strategies of Sri Lankans working in Australia and compares them with strategies used by Australians of European origin working in Australia. The study also explores the values of those Sri Lankans as a reflection of their facework, and how Sri Lankans have adjusted their facework to the Australian culture. The study used a survey questionnaire and interviewed Sri Lankans working in Australia for this investigation. The survey questionnaire was used to understand the facework similarities and difference between the Sri Lankans and Australians as explained in Oetzel and Ting-Toomey’s Face Negotiation Model. The survey revealed that Sri Lankans are higher in interdependent self construal, self face concern and other face concern than the Australians. Nonetheless, Sri Lankans are similar to the Australians in other facework strategies. The interviews clarified that Sri Lankans do not change their values by living in Australia, yet they make some changes to how they do things.

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ID Code: 45763
Item Type: QUT Thesis (Masters by Research)
Supervisor: Hatcher, Caroline
Keywords: facework, culture, communication, Sri Lanka, Australia, business, diversity, conflict, negotiation, adaptation, religion, Buddhism, values, work, behaviour, interaction, Hall, Hofstede, Oetzel, Ting-Toomey
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Institution: Queensland University of Technology
Deposited On: 07 Sep 2011 01:09
Last Modified: 28 Sep 2011 05:12

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