An exploration of shared services types in higher education

Miskon, Suraya, Bandara, Wasana, Fielt, Erwin, & Gable, Guy G. (2011) An exploration of shared services types in higher education. In Proceedings of the 17th Americas Conference on Information Systems (AMCIS 2011), Detroit, Michigan, United States of America.

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The emerging global Higher Education (HE) market challenges all universities to reconsider their mission, in order to function effectively and efficiently, and to be responsive to changing marketplace demands. Universities are considering cooperating or sharing in a wide range of areas, in order to achieve sought after cost savings and improvements in performance.Studies suggest that a wide range of services could potentially be shared across Higher Education Institutions (HEIs),offering several potential benefits. While there are many individual documented examples of how shared services have been applied in the Higher Education sector, there has been little synthesis, conceptualization or discussion (in general or in the HE sector) around the different types of possible shared services options and how they are structured. A deeper understanding of potential types of sharing arrangements will be of value to those universities considering shared services, implementing shared services, and managing shared services. Through analysis of 36 documented case studies of shared services in HE, this study sought to synthesize a typology of sharing arrangements. An inductive approach was used to identify the core differentiating dimensions. The findings present eight types of sharing arrangements that occur in the HE sector, with descriptions and examples from the case studies observed.

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ID Code: 45905
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: shared services, higher education, typology, archival analysis, case studies, HERN
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Australian and New Zealand Standard Research Classification > EDUCATION (130000) > SPECIALIST STUDIES IN EDUCATION (130300)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Deposited On: 11 Sep 2011 22:44
Last Modified: 22 Jun 2017 14:44

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