A review of dashboards in performance management : implications for design and research

Yigitbasioglu, Ogan & Velcu, Oana (2012) A review of dashboards in performance management : implications for design and research. International Journal of Accounting Information Systems, 13(1), pp. 41-59.

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Dashboards are expected to improve decision making by amplifying cognition and capitalizing on human perceptual capabilities. Hence, interest in dashboards has increased recently, which is also evident from the proliferation of dashboard solution providers in the market. Despite dashboards' popularity, little is known about the extent of their effectiveness, i.e. what types of dashboards work best for different users or tasks. In this paper, we conduct a comprehensive multidisciplinary literature review with an aim to identify the critical issues organizations might need to consider when implementing dashboards.

Dashboards are likely to succeed and solve the problems of presentation format and information load when certain visualization principles and features are present (e.g. high data-ink ratio and drill down features).Werecommend that dashboards come with some level of flexibility, i.e. allowing users to switch between alternative presentation formats. Also some theory driven guidance through popups and warnings can help users to select an appropriate presentation format. Given the dearth of research on dashboards, we conclude the paper with a research agenda that could guide future studies in this area.

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ID Code: 46072
Item Type: Journal Article
Refereed: Yes
Keywords: Dashboards, Visualization, Presentation format, Display format, Performance management, Performance measurement, Graphs
DOI: 10.1016/j.accinf.2011.08.002
ISSN: 1467-0895
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > ACCOUNTING AUDITING AND ACCOUNTABILITY (150100) > Accounting Auditing and Accountability not elsewhere classified (150199)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Accountancy
Deposited On: 20 Sep 2011 22:40
Last Modified: 03 Apr 2012 02:33

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