Knowledge management for enterprise systems: observations from small, medium and large organizations

Sedera, Darshana (2009) Knowledge management for enterprise systems: observations from small, medium and large organizations. In PACIS 2009 Proceedings, AIS Electronic Library (AISeL), Hyderabad, India .

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Anecdotal evidence suggests that the lifecycle-wide management of Enterprise System (ES) related knowledge is critical for ES health and longevity. At a time where many ES-vendors now offering solutions to Small and Medium size organizations, this paper investigates the ability of Small and Medium size organizations to maintain a lifecycle-wide knowledge management strategy. The paper explores the alleged differences in the knowledge management practices across 27 small, medium and large organizations that had implemented a market-leading ES. Results suggest that: (1) despite similar knowledge creation efforts in all three organizational sizes, small organizations struggle with retaining, transferring and applying the knowledge. The study also reveals that, (2) the overall goodness of the knowledge management process in larger organizations remains higher than their small and medium counterparts.

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ID Code: 46254
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Deposited On: 29 Sep 2011 03:21
Last Modified: 29 Feb 2012 14:34

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