Project managers’ understanding of stakeholders’ satisfaction

Zolin, Roxanne, Cheung, Yan Ki Fiona, & Turner, Rodney (2012) Project managers’ understanding of stakeholders’ satisfaction. Project Perspectives, XXXIV, pp. 10-15.

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Studies indicate project success should be viewed from the different perspectives of the individual stakeholders. Project managers are owner’s agents. In order to allow early corrective actions to take place in case a project is diverted from plan, to accurately report perceived success of the stakeholders by project managers is essential, though there has been little systematic research in this area. The aim of this paper is to report the fi ndings of an empirical study that compares the level of agreement between project managers and key stakeholders on a list of project performance indicators.

A telephone survey involving 18 complex project managers and various key project stakeholder groups was conducted in this study. Krippendorff’s Kappa alpha reliability test was used to assess the agreement level between project managers and stakeholders. While the overall agreement level between project manager and stakeholders is medium, results have also identified 12 performance indicators that have significant level of agreement between project managers and stakeholders.

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ID Code: 46377
Item Type: Journal Article
Refereed: Yes
Additional Information: Yan Ki Fiona Cheung is the maiden name of Fiona Lamari
Keywords: Project Managers, Stakeholders, Satisfaction
ISSN: 1455-4178
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Corporate Governance and Stakeholder Engagement (150303)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Current > Schools > School of Management
Past > Schools > School of Urban Development
Deposited On: 10 Oct 2011 23:17
Last Modified: 24 Mar 2014 01:51

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