Fixing the city one photo at a time : mobile logging of maintenance requests
Foth, Marcus, Schroeter, Ronald, & Anastasiu, Irina (2011) Fixing the city one photo at a time : mobile logging of maintenance requests. In Paris, Cécile, Colineau, Nathalie, Farrell, Vivienne, Farrell, Graham, & Huang, Weidong (Eds.) Proceedings of the 23rd Australian Computer-Human Interaction Conference on - OzCHI '11, ACM, Canberra, Australia, pp. 126-129.
We have designed a mobile application that takes advantage of the built-in features of smart phones such as camera and GPS that allow users to take geo-tagged photos while on the move. Urban residents can take pictures of broken street furniture and public property requiring repair, attach a brief description, and submit the information as a maintenance request to the local government organisation of their city. This paper discusses the design approach that led to the application, highlights a built-in mechanism to elicit user feedback, and evaluates the progress to date with user feedback and log statistics. It concludes with an outlook highlighting user requested features and our own design aspirations for moving from a reporting tool to a civic engagement tool.
Impact and interest:
Citation countsare sourced monthly fromand citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
Full-text downloadsdisplays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.
Repository Staff Only: item control page