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Fixing the city one photo at a time : mobile logging of maintenance requests

Foth, Marcus, Schroeter, Ronald, & Anastasiu, Irina (2011) Fixing the city one photo at a time : mobile logging of maintenance requests. In Paris, Cécile, Colineau, Nathalie, Farrell, Vivienne, Farrell, Graham, & Huang, Weidong (Eds.) Proceedings of the 23rd Australian Computer-Human Interaction Conference on - OzCHI '11, ACM, Canberra, Australia, pp. 126-129.

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Abstract

We have designed a mobile application that takes advantage of the built-in features of smart phones such as camera and GPS that allow users to take geo-tagged photos while on the move. Urban residents can take pictures of broken street furniture and public property requiring repair, attach a brief description, and submit the information as a maintenance request to the local government organisation of their city. This paper discusses the design approach that led to the application, highlights a built-in mechanism to elicit user feedback, and evaluates the progress to date with user feedback and log statistics. It concludes with an outlook highlighting user requested features and our own design aspirations for moving from a reporting tool to a civic engagement tool.

Impact and interest:

3 citations in Scopus
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ID Code: 46496
Item Type: Conference Paper
Additional URLs:
Keywords: urban informatics, mobile interaction design, human-computer interaction, mobile applications, city maintenance, civic engagement
DOI: 10.1145/2071536.2071555
ISBN: 978-145031090-1
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > DISTRIBUTED COMPUTING (080500) > Mobile Technologies (080502)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > DISTRIBUTED COMPUTING (080500) > Ubiquitous Computing (080504)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700) > Social and Community Informatics (080709)
Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300) > Digital and Interaction Design (120304)
Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > URBAN AND REGIONAL PLANNING (120500) > Urban Design (120508)
Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > HUMAN GEOGRAPHY (160400) > Urban and Regional Studies (excl. Planning) (160404)
Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > SOCIOLOGY (160800) > Urban Sociology and Community Studies (160810)
Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > COMMUNICATION AND MEDIA STUDIES (200100) > Communication Technology and Digital Media Studies (200102)
Divisions: Current > QUT Faculties and Divisions > Creative Industries Faculty
Past > Institutes > Institute for Creative Industries and Innovation
Past > Schools > School of Design
Copyright Owner: Copyright 2011 the author(s) & CHISIG
Copyright Statement: OZCHI 2011, Nov 28 – Dec 2, 2010, Canberra, Australia. Copyright the author(s) and CHISIG Additional copies are available at the ACM Digital Library (http://portal.acm.org/dl.cfm) or ordered from the CHISIG secretary (secretary@chisig.org) OZCHI 2011 Proceedings ISBN: 9781450310901
Deposited On: 17 Oct 2011 09:45
Last Modified: 23 Oct 2013 16:11

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