Improving service innovation through structured process-oriented knowledge infrastructure design

Timbrell, Gregory T., Koller, Stefan, & Lindstaedt, Stephanie N. (2005) Improving service innovation through structured process-oriented knowledge infrastructure design. In Tochtermann , Klaus & Maurer, Hermann (Eds.) I-KNOW ‘05: 5th International Conference on Knowledge Management , 29th June - 1st July 2005, Graz, Austria.

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Formalised service innovation is a central tenet of enterprise systems lifecycle phases. Event driven process models extended with knowledge objects are found to be not useful in early lifecycle phases. When an upgrade is required, a map of the knowledge infrastructure is needed to better design further service innovation because functional maps no longer adequately describe the context adequately. By looking at formal changes to business processes as service innovations, and recognising the knowledge infrastructure inherent in services generally, changes driven through technology such as ES can be better understood with the application of frameworks such as B-KIDE.

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ID Code: 46839
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Knowledge Management, Information Systems
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > Information Systems
Copyright Owner: Copyright 2005 please consult authors
Deposited On: 04 Nov 2011 03:12
Last Modified: 04 Nov 2011 03:14

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