Quality management system and construction performance

Coffey, Vaughan, Willar, Debby, & Trigunarsyah, Bambang (2011) Quality management system and construction performance. In Proceedings of: 2011 IEEE International Conference on Quality and Reliability, ICQR 2011, IEEE Computer Society, Bangkok, Thailand.

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This paper discusses the level of effectiveness of quality principles and quality management system implementation and the relationship with performance of ISO9000 certified Indonesian contractors. It also discusses the statistical relationship between quality management systems (QMSs) and key performance indicators (KPIs) amongst a large sample of Indonesian construction companies. Data collected is from questionnaire surveys involving Quality Managers, Managers, and Project and Site Engineers representing 77 different companies. Results indicate that even though some contractors have not yet effectively implemented an effective QMS, most of the KPIs of respondent companies are still at the level of high performance. The statistical results show that the relationship between variables of ISO9000 QMS principles and contractors’ KPIs is significant. These results suggest that an increment in the implementation level of QMS principles can increase KPIs, however that much effort is still required for Indonesian contractors to fully effectively implement QMS principles and thus substantially improve performance against KPIs.

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ID Code: 46872
Item Type: Conference Paper
Refereed: Yes
Additional Information: all ICQR2011 papers have entered IEEExplore and indexed in Ei Compendex database (Accession number: 20114314448680), 6 weeks after the conference.
Keywords: Indonesian contractors, KPIs, QMS principles
ISBN: 9781457706288
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Past > Schools > School of Urban Development
Copyright Owner: Copyright 2011 IEEE Computer Society
Deposited On: 08 Nov 2011 03:03
Last Modified: 08 Nov 2011 06:48

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