Implementing a six sigma initiative in financial service companies
Leyer, Michael & Chakraborty, Ayon (2011) Implementing a six sigma initiative in financial service companies. In Proceedings of the 2011 IEEE ICQR, IEEE, Chaophya Park Hotel, Bangkok, pp. 521-525.
In a world of intense competition, Six Sigma is considered to be an important management philosophy, supporting organisations in their efforts to obtain satisfied customers. As financial service organisations have been slow to adopt Six Sigma, issues concerning its implementation are of major importance. For its implementation a large number of tools and techniques have been suggested by academics and practitioners.
Intriguingly, despite the extensive effort that has been invested and benefits that can be obtained, the systematic implementation of Six Sigma in financial service organisations is limited. This paper presents a conceptual framework derived from literature and empirical results with a focus on financial services. Using this framework a financial service company should be able to cope with the relevant critical success factors. Thus, the framework allows identifying relevant aspects for a sustainable and successful implementation of a Six Sigma initiative.
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|Item Type:||Conference Paper|
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|Keywords:||Six Sigma, Framework, Financial Services, Critical Success Factors|
|Subjects:||Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)|
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > Information Systems
|Copyright Owner:||Copyright 2011 IEEE|
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|Deposited On:||10 Nov 2011 23:32|
|Last Modified:||16 Nov 2011 03:34|
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