Implementing a six sigma initiative in financial service companies

Leyer, Michael & Chakraborty, Ayon (2011) Implementing a six sigma initiative in financial service companies. In Proceedings of the 2011 IEEE ICQR, IEEE, Chaophya Park Hotel, Bangkok, pp. 521-525.

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In a world of intense competition, Six Sigma is considered to be an important management philosophy, supporting organisations in their efforts to obtain satisfied customers. As financial service organisations have been slow to adopt Six Sigma, issues concerning its implementation are of major importance. For its implementation a large number of tools and techniques have been suggested by academics and practitioners.

Intriguingly, despite the extensive effort that has been invested and benefits that can be obtained, the systematic implementation of Six Sigma in financial service organisations is limited. This paper presents a conceptual framework derived from literature and empirical results with a focus on financial services. Using this framework a financial service company should be able to cope with the relevant critical success factors. Thus, the framework allows identifying relevant aspects for a sustainable and successful implementation of a Six Sigma initiative.

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ID Code: 46962
Item Type: Conference Paper
Refereed: Yes
Additional Information: Copyright and Reprint Permission: Abstracting is permitted with credit to the source. Libraries are permitted to
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Copyright © 2011 by IEEE.
Keywords: Six Sigma, Framework, Financial Services, Critical Success Factors
DOI: 10.1109/ICQR.2011.6031594
ISBN: 9781457706288
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > Information Systems
Copyright Owner: Copyright 2011 IEEE
Copyright Statement: Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.
Deposited On: 10 Nov 2011 23:32
Last Modified: 16 Nov 2011 03:34

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