An actor-network research frame for analysing complex socio-technical situations

Kraal, Ben J., Popovic, Vesna, Chamorro-Koc, Marianella, & Blackler, Alethea L. (2011) An actor-network research frame for analysing complex socio-technical situations. In Roozenburg, Norbert, Chen, Lin-Lin, & Stappers, Pieter Jan (Eds.) 4th World Conference on Design Research, IASDR2011, Delft University of Technology, The Netherlands.

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This paper presents a “research frame” which we have found useful in analyzing complex socio- technical situations. The research frame is based on aspects of actor-network theory: “interressment”, “enrollment”, “points of passage” and the “trial of strength”. Each of these aspects are described in turn, making clear their purpose in the overall research frame. Having established the research frame it is used to analyse two examples. First, the use of speech recognition technology is examined in two different contexts, showing how to apply the frame to compare and contrast current situations. Next, a current medical consultation context is described and the research frame is used to consider how it could change with innovative technology. In both examples, the research frame shows that the use of an artefact or technology must be considered together with the context in which it is used.

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ID Code: 46975
Item Type: Conference Paper
Refereed: Yes
Keywords: field studies, actor-network, context, design
ISBN: 9789461907196
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)
Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300)
Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > SOCIOLOGY (160800) > Sociology and Social Studies of Science and Technology (160808)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Past > Schools > School of Design
Copyright Owner: Copyright 2011 [please consult the authors]
Deposited On: 14 Nov 2011 04:29
Last Modified: 14 Nov 2011 19:22

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