Comparative study of DFSS in product and service innovation

Usman , Asad, Chakraborty, Ayon, & Chuan, Kay Chuan (2006) Comparative study of DFSS in product and service innovation. In Proceedings Asian Network for Quality Congress 2006 Singapore, ANQ, Singapore.


Six sigma has proven itself as a major quality initiative in the last two decades. It is a philosophy which provides a systematic approach to applying numerous tools in the framework of several quality improvement methodologies. The most widely used six sigma methodology is DMAIC, which is best suited for improving existing processes. In order to build quality into the product or service, a proactive approach like Design for Six Sigma (DFSS) is required. This paper provides an overview of DFSS, product innovation, and service innovation. The emphasis is on comparing how DFSS is applied differently in product and service innovation. This paper contributes by analysing the existing literature on DFSS in product and service innovation. The major findings are that the DFSS approach in services and products can be differentiated along the following three dimensions: methodology, characteristics, and technology.

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ID Code: 47097
Item Type: Conference Paper
Refereed: Yes
Keywords: Six Sigma, DFSS, Service Innovation, Product Innovation
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > Information Systems
Copyright Owner: Copyright 2006 Please consult the authors.
Deposited On: 21 Nov 2011 02:00
Last Modified: 21 Nov 2011 03:49

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